CRM Project Manager F/M

WE ARE BETCLIC

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology. 

WHY JOIN US?

At Betclic, success comes from passionate and committed teams. Here's why you'll love working with us: 

An international and creative environment where every project is an opportunity to innovate 

Hypergrowth that brings new challenges and development opportunities every day 

A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us.

A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux 

Are you passionate about sports and tech? Join us and help shape the future of online gaming! 

ENTER THE GAME

As CRM Project Manager, you will lead strategic, cross-functional projects, ensuring alignment with business goals and objectives, with a focus on enhancing operational excellence and simplifying complex projects. This involves setting clear goals, coordinating resources, managing risks, engaging stakeholders, and maintaining high-quality standards while ensuring simplicity.  

To excel in this role, you will need to demonstrate an agile mindset, the ability to manage multiple priorities, and the flexibility to adapt in a fast-paced environment. You should have strong project management skills, a solid understanding of the data landscape, a passion for business metrics, and prior experience in CRM. 

YOUR ROLE WITHIN BETCLIC

In this context, your missions are as follows: 

Project Management:

• Lead strategic CRM projects initiate and execute project while ensuring successful completion by defining project scope, goals, and deliverables.  

• Coordinate and engage stakeholders across cross-functional teams (Product, Growth, Data) to ensure seamless collaboration, timely delivery, effective resource management, and plan adjustments as needed.  

• Identify opportunities to enhance CRM functionality, processes, and user experience.  

Communication:

• Foster open communication within the project team, ensuring all members remain informed, engaged and aligned with the project objectives and timelines.  

• Provide concise progress reports to senior management and relevant stakeholders, highlighting milestones, risks, and any necessary adjustments.  

• Convey complex ideas clearly, ensuring messages are easily understood and impactful, delivering information efficiently to drive faster decision-making and enhance collaboration.  

Risk & Performance Management:

• Identify potential risks and issues, developing mitigation strategies to address challenges.  

• Monitor project performance, track KPIs, and ensure CRM initiatives meet business needs and objectives.  

• Continuously evaluate project outcomes, driving improvements and optimizations as needed.  

Data Insights & Strategy

• Collaborate with the Data team to ensure accurate data collection, reporting, and visualization, aligning findings with project goals and KPIs.  

• Translate data insights into actionable recommendations that inform decision-making and project strategies, driving CRM improvements.  

WHO ARE WE LOOKING FOR?

We are looking for passionate and curious professionals who bring kindness and a touch of enthusiasm! 

This job is for you if: 

• You have 5+ years CRM Experience in a Growth Business Environment. 

• Project Management Skills: Experience leading and executing cross-functional projects from initiation to completion. 

• Multi-tasking Ability: The capability to manage multiple priorities and ensure all projects stay on track and meet deadlines. 

• Excellent Communication Skills: The ability to communicate clearly and concisely with cross-functional teams, stakeholders, and senior management. 

• Stakeholder Engagement: Strong skills in coordinating and engaging stakeholders across multiple teams to ensure collaboration and successful project execution. 

• Problem-Solving Skills: The aptitude to identify challenges and drive continuous improvements to optimize CRM functionality and processes. 

• Agile Mindset: The ability to adapt quickly in a fast-paced, dynamic environment and pivot when necessary. 

• Understanding of the Data Landscape: Solid knowledge of data collection, reporting, and visualization, and how to leverage data for CRM improvements. 

• Risk Management Abilities: The capability to identify potential risks and develop strategies to mitigate them. 

• Fluency in English and French 

WHAT ARE THE RECRUITMENT STEPS?

• If your application is selected, Elodie will contact you within 2 weeks to conduct an HR prequalification interview (30 minutes). 

• You will be asked to complete the AssessFirst Test, which evaluates your personality, motivations, and reasoning abilities. 

• You will meet Anne-Tiphaine, Senior CRM Team Leader, your future manager  

• You will be given a case study to work on to present to your future manager and Paul, Growth Director. 

• You will meet with Salvatore, Senior CRM Manager and Olivier, Senior Data Analyst Manager. 

• Finally, Elodie will conduct a final HR interview where you will also discuss the results of your AssessFirst Test. 

To provide an ideal candidate experience, the Betclic recruitment process typically lasts 6 to 8 weeks .

WHAT CAN YOU EXPECT?

✅ 25 days of paid leave and 10 RTT days 

A Ticket Restaurant® card credited with €11 per day (€6 per day funded by Betclic) 

100% health insurance coverage for you and your children 

50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport) 

Hybrid work model 

Access to a vast training catalog, with opportunities for professional development every year 

Extraordinary office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vin 

Internal events to liven up your daily life 

On-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…) 

Permanent contract, available immediately in Bordeaux

Betclic Group – 117 Quai de Bacalan, 33300 BORDEAUX