French Customer Care for Luxury Clothing Brand | Relocation to Greece

Mercier Consultancy is currently seeking a highly talented and motivated French Customer Care Representative to join a prestigious Luxury Clothing Brand renowned for its elegance and quality. This role offers an exciting opportunity to relocate to the beautiful country of Greece, combining your professional aspirations with an enriching cultural experience.

If you have a passion for fashion and a commitment to delivering exceptional customer service, this position allows you to become an integral part of a dynamic and innovative team. You will be responsible for providing outstanding support and assistance to French-speaking clients, ensuring their shopping experience in a premium retail environment is seamless, personalized, and memorable. This involves actively listening to their needs and preferences, offering tailored recommendations, and addressing any inquiries or concerns promptly and professionally.

Key Responsibilities

• Provide outstanding customer service in French for luxury clothing products.
• Assist customers with product inquiries, order placements, returns, and exchanges.
• Ensure a personalized and high-end customer experience, representing the brand's values.
• Collaborate with internal teams to resolve customer issues promptly and efficiently.
• Maintain accurate records of customer correspondence in the CRM system.
• Stay knowledgeable about the latest collections, promotions, and brand updates to inform customers effectively.

Requirements

• Exceptional fluency in French (both written and spoken) is essential.
• A minimum of B2 in English is mandatory.
• Previous experience in customer service within the luxury retail or fashion industry is preferred.
• Excellent communication and interpersonal skills, with a focus on delivering a premium customer experience.
• Ability to handle inquiries professionally in a fast-paced, high-expectation environment.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems and retail platforms is a plus.
• Willingness to relocate to Greece and embrace the unique opportunity to work within a luxury brand setting.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonuses
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And many other benefits!