Customer Care Data Analyst Intern

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new . We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? You will be an intern on the Customer Care team at Back Market supporting operations for the Customer Care, Shipping & Seller Quality teams . We act as the data intelligence hub, combining analytical expertise with operational knowledge to drive customer satisfaction and business efficiency across Back Market's global operations.

YOUR MISSION (IF YOU ACCEPT IT): ?

• Leverage our diverse datasets to identify opportunities to improve customer satisfaction & optimise shipping performance
• Support decision making by conducting focused analyses on customer experience initiatives and learning how operational decisions impact business performance
• Assist with data requests and reporting for our stakeholders , helping track key metrics (Contact Rate, On Time Delivery, Customer Satisfaction) and prepare performance reports
• Maintain monitoring tools by updating Tableau dashboards and reports using SQL, Tableau, and Google Sheets to ensure data accuracy for the team.
• Develop data analysis skills while working with experienced analysts to interpret customer satisfaction & shipping metrics,translating insights into actionable recommendations
• Actively contribute to our data model, working with our analytics engineers to enable greater self-service across our stakeholder community
• Develop the use of LLMs & AI to capture the voice of our customers & gain insights that drive better customer service

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You studying a Bachelor’s or Master’s degree in Business, Management or STEM with specialization in data & analytics or equivalent
• You have strong skills in data analytics, visualization and modeling, including experience with SQL & Gsheet ; ideally Tableau or DBT (Data Build Tool) too!
• You possess a good balance of statistical/technical skills balanced with business acumen.
• You have good communication skills and you are able to make your work accessible to a non-technical audience
• You know how to work in autonomy
• You like to do concrete things and you are not afraid to get your hands dirty
• You are an amazing team player with whom it’s always a pleasure to work
• You are fluent in English - French is a plus
• Your current French university can provide an internship agreement

ABOUT THE INTERNSHIP: ℹ️

• Starting date : January 2027
• Duration : 6 months
• Full-time internship (35h/week - Monday to Friday)
• Location : Bordeaux, France

RECRUITMENT PROCESS: ?

• Skills fit interview with the direct manager
• Cultural fit interview with another person in the team
• Video-call Interview with the Campus Team Member/ the recruiter

WHY SHOULD YOU JOIN US ? ✌?

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

• A mission driven work environment where your day to day makes an impact on the planet. Seriously.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.