Senior Manager GenAI/AI Transformation Programs (F/M)

WE ARE BETCLIC

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

WHY JOIN US?

At Betclic, success comes from passionate and committed teams. Here's why you'll love working with us:

An international and creative environment where every project is an opportunity to innovate
Hypergrowth that brings new challenges and development opportunities every day
A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us.
A unique and friendly atmosphere, with 1,600 employees across 5 countries and our headquarters in Bordeaux

Are you passionate about sports and tech? Join us and help shape the future of online gaming!

ENTER THE GAME

As Senior Manager GenAI Transformation Programs, you will play a key role in accelerating the adoption of AI and Generative AI across Betclic Operations. Reporting to the GenAI Program under Group Executive Management while working closely with Operations leadership, you will help transform strategic ambitions into measurable operational impact.

You will act as a trusted transformation partner for senior stakeholders, supporting the redesign of AI-native operating models, driving large-scale operational transformation initiatives, and ensuring that AI initiatives move beyond experimentation to deliver sustainable business value.

This role sits at the intersection of AI transformation, operational excellence, organizational redesign, and change management. You will help Betclic rethink and redesign operational processes end-to-end in an AI-augmented environment, particularly across Customer Support, Fraud, Safer Gaming, Payments, and Operations functions.

YOUR ROLE WITHIN BETCLIC

In this role, your main missions will be:

• Co-define and challenge AI/GenAI transformation roadmaps with Operations leaders and cross-functional stakeholders
• Identify, prioritize, and structure high-impact AI opportunities aligned with business objectives
• Lead the redesign of operational processes in an AI-native or AI-augmented environment, going beyond incremental optimization approaches
• Support the transformation of Customer Support, Fraud, Safer Gaming, and operational workflows through AI and agentic systems
• Help business teams rethink the balance between human operations, AI systems, governance, controls, and escalation mechanisms
• Drive the adoption and operationalization of AI-enabled workflows and agentic architectures across Operations teams
• Build and monitor operational performance frameworks to track AI quality, reliability, productivity, and business impact
• Ensure transformation initiatives address technology, adoption, governance, process redesign, workforce evolution, and change management dimensions
• Support leaders in redesigning organizational structures, workflows, performance management, and upskilling strategies
• Provide leadership teams with clear visibility on transformation health, risks, dependencies, and arbitration needs
• Promote AI quality standards, operational robustness, transparency, testing, and continuous improvement practices
• Act as a strategic sparring partner for executives on AI opportunities, operational transformation, governance, and organizational implications
• Coordinate transformation initiatives across Operations, Product, Technology, Data, Compliance, Legal, Risk, and HR teams
• Influence and orchestrate cross-functional teams through executive sponsorship and transformation leadership, without direct hierarchical management

WHO ARE WE LOOKING FOR?

We are looking for passionate and curious professionals who bring kindness and a touch of enthusiasm !
This job is for you if:

• You have significant experience in AI/GenAI transformation, operations transformation, digital transformation, or strategy consulting
• You have successfully delivered operational transformation programs powered by AI or automation technologies
• You are able to translate AI capabilities into concrete business value, operating model redesign, and measurable operational impact
• You combine strategic thinking with hands-on execution and are comfortable working closely with operational teams
• You have experience in transformation-oriented consulting environments such as BCG, McKinsey, Bain, Deloitte, or similar organizations
• You bring credibility through practical experience with GenAI, automation, or agentic AI architectures
• You understand the challenges related to AI adoption, governance, workforce transformation, and organizational change management
• You are capable of challenging both business and technical roadmaps while collaborating effectively with stakeholders
• You possess strong analytical, synthesis, and problem-solving skills
• You are able to influence senior leaders and drive alignment without direct authority
• You have excellent communication and executive presentation skills
• You are comfortable operating in fast-paced and highly transformative environments
• You are a builder and transformation leader
• You are passionate about AI innovation and operational excellence
• And finally, you speak English fluently

WHAT ARE THE RECRUITMENT STEPS?

If your application is shortlisted, Elliot, Talent Acquisition Specialist, will contact you within a week for an initial HR screening (30 minutes). Then, you will complete the AssessFirst test (personality, motivation and cognitive reasoning).

Next, you will meet Arnaud, Head of Gen AI Program, followed by Jerome, Head of Gen AI Center of Excellence, Catherine, Payment and Account Management Director and Mathieu - HR Director.

Finally, Elliot will conduct a final HR interview to review your AssessFirst results together.

The recruitment process usually takes between 4 to 6 weeks to ensure an optimal experience for you.

WHAT CAN YOU EXPECT?

✅ 25 days of paid leave and 10 RTT days
A Ticket Restaurant® card credited with €11 per day (€6 per day funded by Betclic)
100% health insurance coverage for you and your children
50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport)
Hybrid work model
Access to a vast training catalog, with opportunities for professional development every year
Extraordinary office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vin
Internal events to liven up your daily life
On-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…)

Permanent contract, available immediately in Bordeaux, remote work possible from another city (on-site presence required 4 days a month) Betclic Group – 117 Quai de Bacalan, 33300 BORDEAUX